In the event that you are more than 10 minutes late for your appointment; I ask that you inform me BEFORE your scheduled appointment time. At that time, I reserve the right to reschedule your appointment OR alter your services to serve you in the amount of time left in your scheduled appointment, in order to keep my schedule on time. I understand that things come up, but I have to respect my other clients time as well.
**I do my best to stay on time, but sometimes I do get behind. If for any reason, I am running behind schedule by more than 10 minutes, I will notify you to let you know as soon as I can.
In the event that you could be experiencing ANY effects of sickness (cough, sneezing, fever, etc), please cancel and reschedule your appointment. The health of all my clients and myself included, is the utmost importance to me. If you are not feeling well and come to your appointment visibly sick, I reserve the right to ask you to leave and reschedule your appointment for a later date. I still ask that you give at least 24 hours’ notice before canceling your appointment!
COVID: If you or someone in your household has tested positive, or you are notified as a close contact of COVID-19, I ask that you cancel/reschedule your appointment. I want to try to and avoid the possibility of exposing not only me, but other clients in the salon. Let's all try to be as safe as possible.
Cancellations/ No Show Policy
I totally understand the need for flexibility in my clients' hectic schedules, and respect how valuable their time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, you will need to confirm or cancel appointments at least 24 hours in advance. If you must reschedule or cancel your appointment, please notify me at least 24 hours in advance to avoid a cancellation fee of 50% of the service(s) missed. Pre-payment of services may be required after the second incident.
Automated confirmation reminders are sent 48 hours in advance from my booking system. I do ask that you make sure you CONFIRM your appointment, that way I know you will be there.
What happens if you miss your appointment and don't contact me to let me know you won't make it?
Unfortunately, when you forget or cancel your appointment without giving any, or enough notice, I miss the opportunity to fill that appointment time. Clients on my waiting list, also then miss the opportunity to receive those services. If an appointment is missed, or canceled within 8 hours of your appointment, 100% of the cost services missed will be due the day you do not show to your appointment. The fee will be sent via invoice, and due immediately . **I reserve the right to refuse the scheduling and performance of any services, for repeat no-shows. New clients who fall under the category of a No-Show, will not have the opportunity to book any further appointments.
Excessive Cancellations Policy
When a client needs to cancel or reschedule their appointment more than 3 times, the fourth appointment request will not be granted, and will no longer be able to book an appointment.
When you are booking an appointment, you are committing to that block of time on my schedule, and when there are continuous cancel/reschedules, I don't always have the opportunity to get that appointment filled.
Service Satisfaction Policy
I strive to offer my clients the highest level of satisfaction. If you are having challenges with your color or cut, let me know within 5 days of your original visit and I would be happy to correct the issue, as quickly as I can with the availability I have. Please make sure you are following all at-home care recommendations to qualify for complimentary adjustments. *All services are non-refundable. If you choose to see another salon, stylist, or yourself during the 5 day redo period, I will not be held liable for any adjustments made, and you will be charged full price for any adjustments requested.
I accept cash and credit cards only. If an invoice is sent for a cancellation fee, an extra 3.5% charge will be added.