Late Policy
In the event that you are more than 10 minutes late for your appointment; I ask that you inform me BEFORE your scheduled appointment time. At that time, I reserve the right to reschedule your appointment OR alter your services to serve you in the amount of time left in your scheduled appointment, in order to keep my schedule on time. I understand that things come up, but I have to respect my other clients time as well.
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**I do my best to stay on time, but sometimes I do get behind. If for any reason, I am running behind schedule by more than 10 minutes, I will notify you to let you know as soon as I can.
Cancellations/ No Show Policy
I totally understand the need for flexibility in my clients' hectic schedules, and respect how valuable their time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, you will need to confirm or cancel appointments at least 24 hours in advance. If you must reschedule or cancel your appointment, please notify me at least 24 hours in advance to avoid a possible rebooking fee.
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Automated confirmation reminders are sent 72 hours in advance from my booking system. I do ask that you make sure you CONFIRM your appointment, that way I know you will be there.
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What happens if you miss your appointment and don't contact me to let me know you won't make it?
Unfortunately, when you forget or cancel your appointment without giving any, or enough notice, I miss the opportunity to fill that appointment time. Clients on my waiting list, also then miss the opportunity to receive those services. If an appointment is missed, or canceled within 8 hours of your appointment, a rebooking fee may apply in order to book your next appointment.
Service Satisfaction Policy
I strive to offer my clients the highest level of satisfaction. If you are having challenges with your color or cut, let me know within 5 days of your original visit and I would be happy to correct the issue, as quickly as I can, with the availability I have. Please make sure you are following all at-home care recommendations to qualify for complimentary adjustments. *All services are non-refundable. If you choose to see another salon, stylist, or yourself during the 5 day redo period, I will not be held liable for any adjustments made, and you will be charged full price for any adjustments requested.
Payment Policy
I accept cash and credit cards only. If an invoice is sent for a rebooking fee, an extra 3.5% charge will be added.