In the event that you are more than 10 minutes late, I reserve the right to reschedule your appointment. I schedule appointments according to the amount of time you need, to get the desired service you are wanting. I understand that things come up, but I have to respect my other clients time as well.
**I do my best to stay on time, but sometimes I do get behind. If for any reason, I am running behind schedule by more than 10 minutes, I will send out a text to let you know as soon as I can.
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive those services.
Automated confirmation reminders are sent 48 hours in advance from my booking system. I also, personally send out confirmation texts the day before your appointment, by 9 AM, that you must respond back with CONFIRM, CANCEL, or RESCHEDULE. (I do require a response, in return of the convenience of my personally reaching out to you). If you know that you will be needing to cancel OR reschedule your appointment, at anytime before I send the message, please let me know! Otherwise I ask that you give me AT least 24 hours notice.
Cancelations/reschedules within the 24 hour mark will be considered a no-show. If you are a no-show or cancel within 24 hours of your appointment, after *2* no-shows, 50% of your scheduled appointment will need to be paid by invoice (and applied to your new scheduled appointment) before rescheduling your appointment. Thank you!
Sick Policy (effective 3.1.20)
In the event that you could be experiencing ANY kind of sickness (cough, sneezing, fever, etc), I ask that you please cancel and reschedule your appointment. The health of all my clients and myself included, is the utmost importace to me. If you are not feeling well and come to your appointment visibly sick, I reserve the right to ask you to leave and reschedule your appointment for a later date. I still ask that you give at least 24 hours notice before canceling your appointment!
Phone Business Hours & Scheduling Appointments
Business phone hours are Monday-Friday 8 AM- 8 PM and Saturday 8 AM- 1 PM. In those hours, I will respond to texts or phone calls as soon as possible! Feel free to message me at any time, but messages received outside of business phone hours will not be returned until the next business day. I no longer accept Facebook/Instagram messages to schedule an appointment or inquire about my services. They tend to get lost in the mix, and I’d hate to not get back to you!
Appointments can be made (Monday- Saturday) by calling/texting 812.489.1640, or calling Jagged Edge @ 812.556.0385. You also can book online anytime (24/7). **All new color clients will be sent a color questionnaire, that is required to be filled out, within 24 hours of booking their first appointment**.
My goal as a stylist, is to make sure you are 100% satisfied with your hair. At each and every appointment, I tell you to let me know if you need ANY adjustments at all. Depending on the integrity of your hair and your hairs' current condition, it could take multiple sessions to achieve your desired hair results. This is why I have an in-depth consultation with you at every appointment, and make sure I communicate this with you. However, in the event you are unsatisfied with the services I performed, I am more than happy to have you come in for a complimentary adjustment. You must let me know, within 5 days of your original appointment. I will not offer any refunds for services performed at the salon. If you choose to see another salon, stylist, or yourself during the 5 day redo period, I will not be held liable for any adjustments made, and you will be charged full price for any services requested. With that said, I do stand by my work and I will never let you leave with a service if I am not satisfied with it.
I accept cash, check, and credit cards. A $30 fee will be applied for any returned checks.