In the event that you are more than 10 minutes late for your appointment; I ask that you inform me BEFORE your scheduled appointment time. At that time, I reserve the right to reschedule your appointment OR alter your services to serve you in the amount of time left in your scheduled appointment, in order to keep my schedule on time. I understand that things come up, but I have to respect my other clients time as well.
**I do my best to stay on time, but sometimes I do get behind. If for any reason, I am running behind schedule by more than 10 minutes, I will notify you to let you know as soon as I can.
In the event that you could be experiencing ANY kind of sickness (cough, sneezing, fever, etc), I ask that you please cancel and reschedule your appointment. The health of all my clients and myself included, is the utmost importance to me. If you are not feeling well and come to your appointment visibly sick, I reserve the right to ask you to leave and reschedule your appointment for a later date. I still ask that you give at least 24 hours’ notice before canceling your appointment! (If you cannot give 24 hours’ notice, my cancellation fee will be waived for the time being due to current global crisis circumstances.)
Cancellations/ No Show Policy
I totally understand the need for flexibility in my clients' hectic schedules, and respect how valuable their time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, you will need to confirm or cancel appointments at least 24 hours in advance. If you must reschedule or cancel your appointment, please notify me at least 24 hours in advance to avoid a re-booking fee of 50% of the service missed. Pre-payment of services may be required after the second incident.
Automated confirmation reminders are sent 48 hours in advance from my booking system. I also, personally send out confirmation texts the day before your appointment, by 9 AM, that I require a response back with CONFIRM, CANCEL, or RESCHEDULE. If you know that you will be needing to cancel OR reschedule your appointment, at any time before 9 AM the day before your appointment, please contact me!
What happens if you miss your appointment and don't contact me to let me know you won't make it? Unfortunately, when you forget or cancel your appointment without giving any notice, I miss the opportunity to fill that appointment time. Clients on my waiting list, also then miss the opportunity to receive those services. If an appointment is missed, 100% of the cost services missed will be due the day you do not show to your appointment, and must be paid before you are able to reschedule. **I reserve the right to refuse the scheduling and performance of any services, for repeat no-shows.
Service Satisfaction Policy
My goal as a stylist, is to make sure you are 100% satisfied with your hair. Depending on the integrity of your hair and your hairs' current condition, it could take multiple sessions to achieve your desired hair results. This is why I have an in-depth consultation with you at every appointment, and make sure I communicate this with you. **Not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do".** However, in the event you are unsatisfied with the services I performed, I am more than happy to have you come in for a complimentary adjustment. You must let me know, within 5 days of your original appointment. I will not offer any refunds for services performed at the salon. If you choose to see another salon, stylist, or yourself during the 5-day redo period, I will not be held liable for any adjustments made, and you will be charged full price for any services requested. With that said, I do stand by my work and I will never let you leave with a service if I am not satisfied with it.
I accept cash, check, and credit cards. A $30 fee will be applied for any returned checks. (This fee must be paid by cash or card. If using a card, an extra 3.5% charge will be added to your returned check fee.)